Post by account_disabled on Nov 24, 2023 22:37:02 GMT -6
The regulations introduce changes in the meaning and validity of terms such as: goods not in conformity with the contract, consumer complaint or warranty: - " goods not in conformity with the contract" - after the entry into force of the new regulations, the consumer has the opportunity to report manufacturing defects of the product for up to 2 years (previously only 1 year) - "consumer complaint" - the then term "warranty for defects" still applies to entrepreneurs.
With consumer rights, but in the case of private persons the new, above-mentioned wording will apply. The processing of complaints will also change - the directive specifies precisely what the consumer can demand first: repair C Level Contact List or replacement of the product . However, if this turns out to be impossible, only then may it require withdrawal from the contract or reduction of the price.
In the case of complaints made under the warranty , the issue of payment for shipment has been regulated. Previous doubts as to whether the costs should be borne by the consumer or the seller have been dispelled. The Omnibus Directive stipulates that payment for the shipment of goods is borne by the seller. Manipulation of price reductions is a well-known problem for consumers, especially privacy policy and ordering procedure.
With consumer rights, but in the case of private persons the new, above-mentioned wording will apply. The processing of complaints will also change - the directive specifies precisely what the consumer can demand first: repair C Level Contact List or replacement of the product . However, if this turns out to be impossible, only then may it require withdrawal from the contract or reduction of the price.
In the case of complaints made under the warranty , the issue of payment for shipment has been regulated. Previous doubts as to whether the costs should be borne by the consumer or the seller have been dispelled. The Omnibus Directive stipulates that payment for the shipment of goods is borne by the seller. Manipulation of price reductions is a well-known problem for consumers, especially privacy policy and ordering procedure.